“Looking at a task through someone else’s eyes”:
The old saying is currently taking on a new meaning at Sasse Group. The reason for this is the first use of Microsoft’s Hololens in everyday life. The principle is quickly explained: the data glasses, worn by the employee on site, transmit everything in his or her field of vision to the workstation of the expert for the respective trade – be it air conditioning systems, lift motors or electronic controls. Picture and sound then flow live with recommendations and instructions on how to remedy a problem or damage detected there.
Thomas Ansorge, Managing Director at Sasse Group. “The lens is now available in its third generation and is so mature that we can use it well for certain tasks.” Above all, the link with Microsoft Teams has produced a decisive advance, he says. No separate software is now required for live operation, “the Hololens actually runs plug and play,” Ansorge confirms.
Hololens speeds up processes and improves quality
The Hololens speeds up the process and increases the quality of the service, especially when it comes to the many individual properties that Sasse Group is entrusted with facilities management. “There, it is usually not economically feasible to permanently employ the corresponding expert on site for each trade,” explains Ansorge. “So that we can still implement our maintenance and repair service promptly, these data glasses are the means of choice. Because with them, employees with other qualifications can also carry out the work quickly and precisely – after all, they receive all the necessary information and instructions announced to them.” With the “flip the green switch there” or “turn the valve to the right”, the knowledgeable co-observer on the monitor ensures that everything is done properly, even if he may be hundreds of kilometres away from the site. It is precisely this speed that is needed to remedy faults, for example, to prevent customers from being interrupted in their operations. An additional advantage: if a Sasse team member is on site for a singular task, he or she can also perform other tasks at the same time via the Hololens – this is also a question of economic efficiency. “But it’s also an upgrade for our employees,” explains Ansorge. “Instead of having to say ‘no’ to the customer and put something off until a later time, everyone who is equipped with this technology is now able to remedy the situation immediately.” He is convinced that the use of this digital tool will spread rapidly within Sasse Group: “This thing has a future.”